Shipping policy

VACAROBLES MARCUS VICTOR
Thank you for shopping with VACAROBLES MARCUS VICTOR. We specialize in a wide range of daily-use bags, travel luggage, backpacks and casual handbags. We strive to process every customer order precisely, conduct rigorous pre-shipment inspections, and secure proper packaging to ensure all luggage items are delivered in perfect condition and within a standard shipping schedule.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our warehouse team verifies order details, checks product quality and condition, and packs each item securely before dispatching shipments.
During major sales events, holiday seasons and high-traffic shopping periods, increased order volume may extend standard processing timelines. We will notify all customers via email promptly if any significant order delays occur to ensure full transparency.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated automatically based on package weight, dimensions and final shipping destination, with all fees clearly displayed during the checkout process before payment is completed.
Estimated delivery times: 15 business days
All delivery times serve only as estimated timeframes and are not guaranteed delivery dates. Actual delivery schedules may vary due to courier service delays, customs clearance procedures, unfavorable weather conditions, global logistical limitations and official public holidays.

3. Shipment Confirmation and Order Tracking

Once your luggage order is packed, inspected and officially shipped from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking information and carrier details for your package.
Tracking details typically become available within 24-48 hours after shipment. This brief delay is due to routine logistics system data synchronization, and real-time tracking status will update automatically once the system sync is complete.

4. Incorrect Address Disclaimer

Customers are solely responsible for ensuring their shipping address, postal code and recipient information is accurate, complete and deliverable at the time of checkout.
VACAROBLES MARCUS VICTOR shall not be held accountable for misdelivered, undeliverable or returned packages resulting from incorrect or incomplete customer-provided address information. If a package is returned to our facility due to address errors, additional reshipping fees will apply for re-delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost or missing during international transit, please reach out to our customer support team within 7 days of your expected delivery date to initiate a formal investigation.
Damaged Items:
If your luggage products arrive with physical damage, structural defects or impaired packaging upon delivery, you must contact our support team within 48 hours after receiving the package. Please attach clear, detailed photos of both the damaged items and original packaging for verification. Our team will review your case thoroughly and resolve the issue in the fastest manner possible.

6. Luggage Care and Usage Notice

All luggage and bag products come with official care and maintenance guidelines. Customers should follow the attached usage instructions for daily use, cleaning and storage to protect product quality and extend service life.
VACAROBLES MARCUS VICTOR is not liable for product damage, wear, deformation or functional issues caused by improper maintenance, rough handling, overloading, unauthorized modification or incorrect personal use of luggage products.

7. International Shipping and Customs Notice

All international shipments may be subject to import taxes, customs duties and clearance fees imposed by local customs authorities in the destination country. These variable charges are the customer’s exclusive responsibility and are not included in the original product price or shipping fees.

8. Contact Information

If you have any questions, concerns or inquiries regarding this Shipping Policy, order processing or logistics services, please feel free to contact us:
Company Name: VACAROBLES MARCUS VICTOR
Phone number: +1 410-917-4494
Email: support@digivoltx.shop
Physical address: 1427 E Dakota Ave, Fresno, CA 93704, United States